Summary of Role - Head of Portfolio Optimization Group, India Citi Commercial Bank
The Head of Portfolio Optimization Group (POG) for India Citi Commercial Bank (CCB) manages a team of POG Relationship Managers and is responsible for the end-to-end oversight of the assigned de-marketing portfolio within the country. This includes supervising workload allocation, reviewing case quality, clearing blockers, and ensuring that each client progresses through assessment, de-risking, and exit processes in accordance with Citi's policies, controls, regulatory requirements, and risk appetite. The role provides centralized coordination for escalations, partners with Operations, Compliance, Risk, and Product teams to expedite execution, and keeps the Country CCB Head and Clusters POG Head informed on progress, risks, and key issues. The Team Lead is accountable for accurate reporting, timely dashboard updates, and portfolio-level visibility for regional and global stakeholders. This position requires solid leadership, stakeholder management, execution discipline, and the ability to drive consistent,



high-quality outcomes across the team.

Responsibilities
Team Leadership & Oversight
• Lead, manage, and support a team of POG Relationship Managers responsible for de-marketing and portfolio management activities.
• Perform and oversee day-to-day case execution, ensuring all POG RMs follow consistent standards, documentation requirements, and communication protocols.
• Review team output for quality, accuracy, and completeness, providing coaching where required to strengthen delivery and judgment.
• Monitor team workload and progress, reallocating resources as necessary to meet deadlines and maintain balanced capacity.
• Serve as the primary country-level escalation point for complex or sensitive POG client situations.

Portfolio Management & Execution
• Maintain end-to-end oversight of the assigned portfolio within the country, ensuring timely assessments, risk evaluations, and d

📌 Commercial Banking: POG Group Manager (Mumbai)
🏢 Citi
📍 Mumbai