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Business Descriptor:

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our

customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening

up a world of chance by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.





Role Purpose

• To plan, direct and control the branch customer interface functions in the front office and teller areas in order to achieve a high level of customer satisfaction together with operational efficiency.

• To develop and implement service and cross sell discipline and assist in developing service and cross sell culture in the service team.

Customers / Stakeholders

• Ensure a consistently high level of service and product delivery.

• Anticipating customer needs and working with sales team to respond appropriately.

• Coach the team to achieve business goals and effectively meet customer needs

• Share all examples of best practise to drive overall customer experience.

Leadership & Teamwork

• Manage, develop and coach all customer facing sales and service staff, creating an environment to exceed individual and branch goals.

• Ensure visibility on the bank floor an

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