Job Requirements
Job Requirements
Role/ Job Title: Strategy Manager - Debt Management (Projects & Transformation)

Function/ Department: Debt Management-Flows

Job Purpose:
The role is responsible for driving strategic and digital transformation initiatives across the Collections and Debt Management function covering Retail Loans and Credit Cards. The incumbent will manage end-to-end project lifecycle from requirement gathering, business analysis, feasibility assessment, BRD preparation, stakeholder management, development tracking, UAT sign-off, production rollout, and post-implementation monitoring.

The role requires close collaboration with Business, Product, Technology, Operations, Compliance, Risk, Analytics, Legal, and external partners to deliver process improvements, automation initiatives, system enhancements, and customer experience transformations. The individual will also be responsible for measuring project benefits, tracking business outcomes, and presenting project updates and achievements to senior management.

Roles & Responsibilities:




• Project Management & Delivery-Manage end-to-end delivery of collections and debt management projects across Loans and Credit Cards.
• Drive project lifecycle from ideation, requirement gathering, solution design, development, testing, production deployment, and advantages realization.
• Coordinate with business stakeholders to understand requirements and convert them into detailed functional specifications.
• Conduct feasibility assessments with Technology, Product, Operations, Compliance, and Risk teams before project initiation.
• Ensure timely execution of projects through effective governance, tracking, issue resolution, and stakeholder management.
• Prepare project plans, timelines, RAID logs, dependency trackers, and implementation schedules.
• Track project milestones and ensure adherence to committed timelines.
• Business Analysis & Documentation-Prepare detailed Business Requirement Documents (BRDs), Functio

📌 Strategy Manager-Debt Management (Mumbai)
🏢 IDFC FIRST Bank
📍 Mumbai