About the Team:

The Risk Operations (RiskOps) team manages backend operational processes related to chargebacks and disputes. The team focuses on accurate transaction and case processing, timely resolution of disputes, reconciliation, exception management, SLA adherence and maintaining complete, audit-ready records.

About the Role:

We are looking for an experienced Associate Manager – Chargeback Operations to support the day-to-day processing and management of chargeback and dispute cases. The role will involve transaction review, case tracking, representment support, reconciliation, documentation, exception handling and timely resolution of cases within defined SLAs. The position requires robust attention to detail, a sound understanding of chargeback workflows and the ability to manage high-volume operational activities accurately and efficiently.

Responsibilities:

• Process chargeback and dispute cases on a daily basis in accordance with defined procedures.

• Review transaction details, dispute information, supporting documents and chargeback reason codes.





• Track cases from initiation through resolution, including representment, acceptance, rejection and closure.

• Maintain accurate case records, transaction trackers and operational MIS.

• Monitor case ageing, pending actions, deadlines and SLA adherence.

• Reconcile chargeback transactions and financial data across internal systems and operational reports.

• Identify and investigate data mismatches, duplicate cases, processing errors and operational breaks.

• Validate transaction- and case-level information before submission, response or closure.

• Prepare and maintain daily, weekly and monthly chargeback reports.

• Monitor chargeback volumes, case status, recovery amounts, losses and pending actions.

• Coordinate with internal teams to obtain missing information and resolve case-related issues.

• Follow up on pending documentation, representments and escalations to ensure timely closure.

• Per

📌 Associate Manager (Gurugram)
🏢 PayU Payments
📍 Gurugram