The Infrastructure Operations Senior Analyst will be responsible for Level 2 / Advanced Support execution for Mainframe platforms, requiring strong hands-on technical expertise in Mainframe technologies. The role will focus on maintaining platform reliability, resolving complex production issues, driving operational improvements, and supporting the adoption of Site Reliability Engineering (SRE) practices, automation, and AI-enabled solutions.
The successful candidate will work closely with technology teams, application teams, and stakeholders to ensure the stability, reliability, performance, and continuous improvement of the Mainframe workplace.
Key Responsibilities:
• Provide Level 2 / Advanced Technical Support for Mainframe platforms and resolve complex production issues.
• Demonstrate strong hands-on knowledge of z/OS, JCL, JES, DB2, CICS, MQ, automation, scheduling, storage, networking, and related Mainframe technologies.
• Perform advanced troubleshooting, problem determination, root cause analysis, and resolution of Mainframe incidents and recurring issues.
• Handle technical escalations and provide timely updates to management and stakeholders.
• Support Mainframe installation, upgrades, migrations, maintenance, and platform changes.
• Drive performance tuning, capacity optimization, availability, and operational stability of Mainframe platforms.
• Identify opportunities to improve operational processes through automation, standardization, and self-service capabilities.
• Actively support SRE adoption and adaptability within Mainframe Operations by implementing reliability, observability, monitoring, automation, and proactive problem-management practices.
• Adopt SRE principles such as SLIs/SLOs, error budgets, incident management, service reliability, automation, and continuous improvement where applicable.
• Identify and implement opportunities for AI integration within Mainframe Operations, including AIOps, intelligent monitoring, anomaly detection, pr
📌 Infrastructure Senior Technology Analyst (Chennai)
🏢 Citi
📍 Chennai