Role Description

Job Summary

We are seeking a skilled Microsoft 365 & Exchange Online Administrator to support day-to-day operations and administration of Microsoft cloud technologies. The ideal candidate will have hands-on experience with Microsoft 365, Exchange Online, Intune, SharePoint Online, and Entra ID, supporting user management, access administration, incident resolution, and operational activities across the Microsoft ecosystem.

Key Responsibilities

• Administer and support Microsoft 365 services with a primary focus on Exchange Online.
• Manage user onboarding, offboarding, access requests, and license assignments.
• Support administration and troubleshooting activities in Entra ID, including user and group management.
• Perform administration and support tasks for SharePoint Online environments.
• Manage endpoint and device administration activities using Intune.
• Investigate and resolve user access, collaboration, messaging, and device management issues.
• Fulfill operational service requests and support incident resolution activities.




• Execute approved configuration changes and policy updates.
• Perform routine monitoring, maintenance, and operational support activities.
• Maintain operational documentation and update knowledge articles as required.
• Participate in change implementation, testing, and validation activities.
• Follow established ITSM processes, operational procedures, and documentation standards.
• Collaborate with customer stakeholders and internal teams to ensure smooth platform operations.

Required Skills

Proficient

• Microsoft 365
• Exchange Online

Intermediate

• Intune
• SharePoint Online
• Entra ID

Key Competencies

• Strong troubleshooting and problem-solving skills
• Valuable verbal and written communication
• Customer Service Orientation
• Attention to detail
• Ability to work effectively in a team environment
• Process adherence and documentation discipline

Preferred Certifications

• Microsoft 365 Certified: Adminis

📌 Microsoft 365 & Exchange Online Administrator (Chennai)
🏢 UST
📍 Chennai