Job Role : Email Training
Job Description :
Role Purpose:-
The jobholder will be responsible to manage the end-to-end lifecycle of NHT & OJT. The person will be primarily responsible for managing the employee’s learning & development cycle within stipulated guidelines and norms of the partner and RBL Bank and ensures successful delivery and end-to-end management of training.
Roles and Responsibilities:-
• Design, Delivery & Execution
• Deliver Throughput as per the agreement on a continuous basis
• Deliver batch average AHT as per the agreement during OJT
• Lays special emphasis on DSAT’s, Errors, TCD’s, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations
• To create learning material for driving participant engagement for Email process
• To liaise with partner and central support teams to source Email training material, best practices etc. for customization of learning modules as the case may be
• Assist in rollout of briefing/updates dissemination
• Maintain proper records and share proactively including of advisor performance
• Complete self-login hours of call taking and invest in self-development
• Maintain schedule of NHT & OJT
• Evaluate - Training Impact- (as applicable) in line with Kirkpatrick's model of Training Effectiveness
• Hosting updates and assessments on LMS/KMS and enrolling to the relevant target audience.
• Partner in ways that help achieve future targets of increased customer self-service, Cross-Sell, Up-Sell, Reduction in Escalations, Errors, and Complaints
• Training Co-ordination
• Market available training to employees and provide necessary information about sessions
• Design, prepare and order learning aids and materials
• Gather feedback from trainers and trainees after each training session
• Maintain updated curriculum database and training records
• Manage and maintain in-house training facilities and equipment
• Research and recommend recent training methods, like gam
📌 Corporate Trainer (Hyderabad)
🏢 TP
📍 Hyderabad