Job Title: Snr Product manager - Customer Platforms
• Wealth and Personal Banking serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative distribution channels.
• As the Product Manager - VOC Platforms, you will act as a product owner and expert for our VOC platforms. You will manage and govern the development and utilisation of the platforms such as Medallia and MMX (complaints platfrom). You will support over 15 markets and currently 6000 global platform users with a view to increase utilisation in near future. You will ensure the platforms deliver value to the business and are used effectively. You will work closely with CX specialists and other platform users to understand and deliver their business needs through the platform capabilities.



You will manage the relationship with platform suppliers to maximise value to IWPB by driving the implementation and adoption of current functionality and ensuring the rapid and effective response to our required fixes and CRs.

In this role, you will:
• Manage the full product lifecycle to ensure that, over time, the needs of the platform users continue to be met
• As platform SME, work closely with Technology, Transformation, D&A; and market teams to ensure the VOC platforms change agenda is delivered on time and in budget. Be hands-on and remove delivery blockers through appropriate action and escalation
• Operationalise the voice of the customer platform at its full potential across users, securing ROI and value to business and customers

Platform management (BAU)
• Manage the integrity of the platforms and all aspects of the of business-as-usual platform operation
• Improve platform functionality, eg. Text An

📌 Snr Product manager (Hyderabad)
🏢 HSBC
📍 Hyderabad