Location: Bangalore

Employment Type: Full-time

Work Mode: On-site

Shift: Rotational shifts – 5:00 AM–10:00 AM and 6:00 PM–11:00 PM

Experience: 1–3 years

About The Role

We are looking for a Technical Support / Production Support Engineer who will be responsible for monitoring production systems, identifying and troubleshooting issues, coordinating with internal engineering teams, and keeping clients informed about incidents and resolutions.

This role will act as a key liaison between our technology/engineering teams and clients, particularly during early-morning and evening operational hours. The person should be comfortable working independently, monitoring system health and logs, responding to incidents, and ensuring timely communication and resolution.

Key Responsibilities

Production Monitoring & Incident Management

• Monitor application health, system alerts, logs, jobs, APIs, and production workflows.
• Identify errors, failures, performance issues, and unusual system behaviour.
• Perform initial troubleshooting and determine the impact and priority of incidents.




• Take appropriate corrective actions for issues that can be resolved independently.
• Escalate complex technical issues to the relevant engineering team with clear technical details.
• Track incidents through resolution and ensure proper closure.

Client Communication & Coordination

• Act as the first technical point of contact during assigned shifts for production-related issues.
• Communicate with clients regarding system issues, incidents, delays, and resolutions in a transparent and professional manner.
• Provide timely updates to clients while an issue is being investigated.
• Coordinate with Product, Engineering, AI/Data, and Customer Success teams to resolve client-impacting issues.
• Ensure that client concerns are properly documented and followed through to closure.

Technical Troubleshooting

• Analyse application and system logs to identify the root cause of common issues.
• Troubleshoo

📌 Tech Support Engineer (Bengaluru)
🏢 Infilect
📍 Bengaluru