Job Title: CRM Manager – Real Estate
Location: Shimla, Himachal Pradesh
Experience: 6–8 Years | Minimum 4 Years in a Managerial Role
Job Summary
We are looking for an experienced CRM Manager – Real Estate with solid knowledge of property transactions, RERA compliance, Himachal Pradesh property laws, client management, documentation, and receivables. The candidate should have hands-on experience managing the complete pre-sale and post-sale CRM process for residential/real estate projects.
Key Responsibilities
• Manage the complete CRM lifecycle from pre-sale to post-sale, including client onboarding, documentation, registration, possession, and closure.
• Handle RERA compliance, property-related documentation, and statutory records.
• Strong understanding of Section 118 / HP land and property regulations, particularly requirements applicable to non-Himachali/non-resident buyers.
• Manage 118-related documentation and processes for eligible property transactions.
• Ensure accurate and timely maintenance of property files, agreements, registration documents, payment records,



and client documentation.
• Monitor and follow up on receivables, outstanding payments, payment schedules, and collections.
• Prepare and maintain CRM, sales, receivables, registration, and management reports.
• Manage regular client communication and relationship management throughout the property lifecycle.
• Handle client queries and systematically resolve/escalate complex issues within defined timelines.
• Coordinate with Sales, Legal, Finance, Projects, Registration/Documentation teams, and external stakeholders.
• Ensure compliance with applicable Himachal Pradesh rules and regulations related to property purchase and ownership.
• Maintain complete knowledge of property purchase processes, documentation, registration, possession, and post-sale requirements.
• Develop SOPs and ensure systematic CRM processes and documentation.

Candidate Profile
• 6–8 years of relevant Real Estate/CRM experie

📌 CRM Manager – Real Estate (Shimla)
🏢 Imperial Holding group
📍 Shimla