About Travelopia

Operating worldwide—including Europe, Australia, North America, and Canada—

Travelopia is dedicated to delivering outstanding travel experiences. We take pride in

offering a diverse portfolio of specialist and experiential holidays, from private jets and

polar expeditions to sailing adventures and ski escapes. Together, our brands form the

world's largest provider of specialist and experiential travel, united by a shared dedication

to excellence and innovation.

About The Role

As a Tech Help Engineer – Level 1, you will be the face of Technology to our internal users,

serving as their first point of contact for IT support. Whether responding to technical

queries, troubleshooting issues, or fulfilling service requests, you will play a key role in

ensuring colleagues can work effectively by delivering timely, high-quality support.

Working in a global environment, you will collaborate with teams across multiple regions

while providing exceptional customer service and contributing to a seamless end-user

experience.

What We Offer





• Competitive base salary of INR 10 Lakhs - 16 Lakhs annum
• Adaptable working environment
• Opportunities to learn, grow, and collaborate with global teams
• Exposure to modern enterprise technologies
• Inclusive, supportive, and collaborative workplace culture

What You'll Do

• Act as the first point of contact for Service Desk requests, providing timely first-line

technical support across multiple channels.

• Troubleshoot and resolve technical issues, documenting incidents accurately and

escalating complex cases when required.

• Manage user lifecycle activities, including account provisioning, access

management, and device setup/de-provisioning.

• Administer and support endpoint technologies, including Intune, Active Directory,

workstation configurations, application deployments, and policy management.

• Coordinate priority incidents, participate in the on-call support rota, and ensure

effective incide

📌 Tech Help Engineer Lv1 (India)
🏢 Travelopia
📍 India