About the Company:
Abmiro, a rapid growing Software-as-a-Service(SaaS) based product company HQ in Pune, India is looking for a smart accountant. We have an onsite office in Ireland and we are growing aggressively and looking for talented people who want to make a real difference.
We are building a product that is going to be used by thousands of businesses and help them overcome their real world problems. We are taking you on an entrepreneurial journey with a vibrant team and a massive market opportunity. If this excites you, then this is an opportunity you should not miss.
Requirements
Job Description :
Abmiro is currently seeking a friendly and highly skilled customer success executive to provide enterprise-level support. He / she must be able to provide support via phone, web, email, chat, and other channels as needed.
Our SaaS product requires following tasks to be managed by the “Customer Support Executive”
• Product demonstration
• Customer on-boarding
• Customer hand holding until usage stabilisation
• Manage & resolve customer tickets
• Collaboration with tech team & customers
These features are must have for this profile :
• Excellence in customer service skills
• Understanding of any CRM or SaaS platform
• Willing to take ownership of customer issues, complaints and queries
• Ability to communicate with Indian as well as international clients
• Experience of using lead management tools such as Hubs-pot
• Experience of using Zoho mail, Cliq, Google Forms, Sheets & Docs, Canva
• Knowledge of managing apps on PlayStore & AppStore
Qualification & experience
• Graduate / Post graduate in Engineering / Computer Application stream
• Fluent communication in English
• Excellent formal communication skills over email & chat
• Ability to follow-up with customers as well as internal tech teams
• Work experience of 1-3 years in any of the customer facing roles
Role & responsibilities
• Provide product support to clients via email, chat, call
📌 Senior Customer Success Executive (Pune)
🏢 Abmiro
📍 Pune