Job Summary

• To effectively monitor and control delinquency rates of the unsecured portfolio and Charged-off accounts of retail portfolio
• To ensure successful Recoveries with the objective of minimizing Net Credit Loss.

Key Responsibilities

Business

• To ensure that effective Legal measures are taken against Delinquent Customers to safeguard the interest of the Bank.
• To ensure that Collections processes are compliant and delivered as per the internal service level agreements and agreed timelines.
• Managing and implementing optimum and cost-effective vendors as per requirements.
• Understanding of collection procedures and processes and legal implications and processes of NPA’s

Processes

• To take account of NPAs and design customized solutions and optimize return recoveries.
• Define and implement legal procedures to convert / cure NPAs and minimize losses.
• Interface externally with lawyers, enforcement agencies in order to define and implement these processes.
• Minimizing Bank’s risks by implementing appropriate policies and regulations.




• To provide feedback to senior internal and external stakeholders in order to define processes.
• Monitor and control Delinquency and Credit losses for Retail Products
• Negotiate & collect over dues from customers where required
• Ensure charge-offs are minimized and recoveries are effected on Charged-off Accounts
• Exercise adequate control over in-house team at bank and external agencies in terms of:
• Capacity Planning
• Recruitment and Training
• Productivity
• Resolution
• Account Coverage
• Cost of collection
• Agency performance in terms of resolution - both front-end and net resolution
• Ensure proper documentation of Collection related activities and accurate CACS / CAMS update
• Timely assignment of Collection cases to Agencies and / or In-house field collectors
• Conduct periodic audits of Collection Agencies and Legal Vendors
• Follow all related procedures/documentation
• Ensure legal recourse and foll

📌 Manager, Agency Collection, CPBB (India)
🏢 Standard Chartered India
📍 India