Must have for Successfactor Modules-
Employee central
PMS
Recruitment & Onboarding
Integrations

Valuable to have
Succession & development

Role Purpose
UPL is looking for a Specialist – SAP SuccessFactors to own technical governance, support, release management, integrations, access controls and partner coordination for UPL’s global SAP SuccessFactors platform. The role will work closely with HR Product Owners, HR Operations, IT teams and the SuccessFactors AMS partner to ensure platform stability, timely issue resolution, controlled changes and smooth support during critical HR cycles.
Key Responsibilities
· Own day-to-day technical governance and operational support for SAP SuccessFactors within IT Applications.
· Coordinate with HR, local HR admins and the AMS partner for incidents, service requests, configuration changes and enhancements.
· Oversee L2/L3 support delivery, SLA tracking, root cause analysis, escalation management and ticket closure quality.
· Support minor configuration changes, workflows, data loads, reports, interfaces, personalization,



testing and documentation as per partner support scope.
· Manage release and patch governance, including impact analysis, regression testing coordination, remedial planning and production readiness.
· Govern role-based permissions, user access, security/user administration and audit documentation in coordination with HR and IT Security.
· Coordinate SAP CPI and other SuccessFactors integrations, including troubleshooting, monitoring, interface fixes and partner/SAP escalations.
· Review partner solution approach, estimates, test evidence, documentation and delivery quality.
· Maintain technical documentation, configuration inventory, integration catalogue, support playbooks and release records.
· Ensure platform readiness during key HR cycles such as hiring, onboarding, performance, compensation, learning and succession planning.
Required Experience
· 5 to 7 years of experience in HR technology, SAP SuccessFactors,

📌 Successfactor Specialist- Technical (Navi Mumbai)
🏢 upl
📍 Navi Mumbai