Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. It is the world leader in the measurement of density, concentration and CO2 and in the field of rheometry. At Anton Paar India, we are responsible for the distribution process, including sales, service, customer and application support, and logistics.You may visit our website for more information at www.anton-paar.com

Responsibilities:

Responsibilities and Duties:

Business Contribution

• Support achievement of annual service contract revenue targets.
• Drive process improvements to enhance efficiency and service delivery outcomes.

Team Leadership & Management

• Lead, mentor, and manage a team of Field Service
• Allocate work, ensure balanced workload distribution, and monitor performance.
• Conduct performance evaluations and support employee development initiatives.
• Participate in recruitment and hiring processes.

Customer Service & Experience





• Act as the first point of contact for customer concerns, complaints, and service requests.
• Manage and resolve escalated customer issues effectively.
• Ensure high levels of customer satisfaction in line with corporate service standards.
• Conduct regular customer visits and audits with service team members.

Operational Excellence

• Oversee service operations, ensuring timely execution and adherence to quality standards.
• Monitor CRM activities, ensuring data accuracy and productive processing timelines.
• Maintain operational records, including repair data, maintenance statistics, and service reports.
• Coordinate express and critical service operations as required.

Technical & Process Oversight

• Serve as the primary technical escalation point for the team.
• Guide team members through troubleshooting and technical problem-solving.
• Identify product issues and communicate trends or weaknesses to relevant teams.
• Make decisions re

📌 Service Manager- North (Gurugram)
🏢 Anton Paar India
📍 Gurugram