Practice: Accenture S&C-; GN- Industry & Enterprise

Capability: Life Sciences – Commercial (Product Management, CRM, Patient Services, Sales & Marketing)

Career Level: Consultant

Experience: 3-7 yrs

WHAT WE ARE LOOKING FOR:

• AI Transformation Advisory: AI opportunity identification and qualification across Life Sciences commercial functions; AI-ready process design and solution shaping for CRM, field sales, HCP engagement, patient services & care management, omnichannel & marketing functions; experience running client workshops and capability assessments in Life Sciences context
• Life Sciences Commercial Domain Expertise (AI fluent): Working knowledge and hands-on experience with implementing AI across one or more Life Sciences commercial sub-functions:
• CRM & Customer Engagement (field force optimization, intelligent call planning and execution, HCP/HCO master data and alignment, agile territory and account planning, closed-loop marketing, regulatory & compliance, key account management)
• Patient Services (AI-enabled patient onboarding, hub services optimization,



streamlined financial assistance (BV, PA, Copay etc.), specialty pharmacy coordination, case management and care coordination, contact center operations, adherence and nurse educator programs)
• Sales & Marketing (omnichannel orchestration, next-best-action, segmentation and targeting, campaign and content operations, field enablement and launch readiness, incentive compensation, brand and campaign analytics, medical information and inquiry management)

• Process Excellence + AI (Commercial): Process reinvention and design, embedding AI across process discovery & assessment, business process modelling, process mapping, intelligent automation, value realization, and AI governance
• Platform Transformation: Working knowledge across key commercial Life sciences platforms including, Salesforce Life Sciences Cloud, Agentforce, Health Cloud, Data 360 (formerly Data Cloud); Veeva CRM and Vault CRM, Vaul

📌 I&P GN (Navi Mumbai)
🏢 Accenture in India
📍 Navi Mumbai