Description

Sr. Manager, IT

Full Location: Bengaluru - IN

The Sr. Manager, IT (Site IT Operations) will assume leadership responsibilities over Site IT personnel at the assigned locations, hold regular meetings, ensure compliance with IT policies, processes, and procedures, as well as oversee compliance with client and business deliverables and requirements impacted by IT.

In This Role You Will

• Assist in the planning and implementation of additions, deletions, and major modifications to the supporting regional technical infrastructure.
• Act as an on-rotation escalation point for Technical Support incidents affecting Global IT Infrastructure
• Provide Service to production agents in remote global locations and external customers.
• Provide oversight and consultation planning and execution of Corporate IT Projects affecting the Call Center and Global IT infrastructure.
• Work closely with Site IT personnel, internal IT Engineers, and other IT groups in supporting systems, tools, and other infrastructure impacting production uptime and fulfillment of internal and client obligations.




• Implement network security at the regional level established by the corporate Security Director.
• Oversee the administration and maintenance of computer stations and software for company.
• Work with project teams to help implement technical solutions.
• Respond to escalating Help Desk issues.
• Assume leadership responsibilities over local site IT personnel in the assigned locations.
• Hold regular meetings with Site IT and compile summaries for Department Manager.
• Manage IT task-flows for assigned IT Staff in conjunction with the Department Manager.
• Direct assigned Call Center IT Personnel in execution of Site IT Infrastructure moves/adds/changes.
• Ensure compliance with IT policies, processes, procedures, and IT security requirements.
• Oversee compliance with Client and Business IT deliverables and requirements as scoped by the Business teams.
• Configure, support, and m

📌 Sr. Manager, IT (Bengaluru)
🏢 ResultsCX
📍 Bengaluru