This is a remote position.
Technical Support & Document Processing Specialist

Company: LaunchVentures
Location: Remote | Employment Type: Full-time
Experience: 3–6 Years

About the Role

We are looking for a Technical Support & Document Processing Specialist to support our platform operations. The role combines application/technical support, document validation, data quality, exception handling, and customer support.

Key Responsibilities

• Provide technical and application support and troubleshoot client-reported issues.

• Review and validate POs, invoices, and other business documents processed through an OCR/AI platform.

• Identify and resolve data extraction, product mapping, and document-processing exceptions.

• Create and maintain document templates and customer-specific configurations.

• Perform basic smoke/sanity testing after platform updates.

• Monitor processing queues, identify recurring issues, and escalate them to relevant teams.

• Manage tickets, incidents, and escalations using Jira or similar tools.





• Maintain clear documentation and communicate effectively with customers and internal teams.

Requirements

• 3–6 years of experience in Technical Support, Application Support, Product Support, or similar roles.

• Robust troubleshooting, analytical, and problem-solving skills.

• Excellent attention to detail and data accuracy.

• Understanding of POs, invoices, SKUs/products, and ERP workflows.

• Familiarity with Odoo, SAP, NetSuite, or similar ERP systems.

• Good written and verbal communication skills.

• Ability to work independently and manage multiple priorities.

Technical Skills

Jira | SQL | Linux | AWS/Azure | Jenkins | Postman | New Relic/Datadog | Salesforce | MS Office 365

Good to Have

• Experience with OCR/AI-based document processing

• Hands-on experience with Odoo

• Experience with document templates, data validation, or SaaS platforms.

• Exposure to paper/packaging or similar industries.

Note: This is a hybrid Technica

📌 Technical Support (India)
🏢 Launch Ventures
📍 India