Organization- Andaz Delhi

Summary

Operational

• Ensures that minimum brand standards have been implemented.
• Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that Soul Pantry employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Assists to ensure that Juniper Bar storage and Audio Visual areas are neat and organised, including the proper storage of props, and equipment.
• In the absence of Manager conducts daily pre-shift briefings to employees on preparation, service and menu.
• Makes necessary checks needed for specific events or functions.
• Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods.




• Liaises with the Kitchen and Beverage Department on daily operations and quality control.
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and productive manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.

Financial

• Assists in managing the department as independent profit centre.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
• Ensures new technology and equipment are embraced, improvin

📌 Mixologist (India)
🏢 Andaz
📍 India