Job Title: Technical Support Engineer Designation: Senior Software Engineer - Systems

Location: Hyderabad, Phoenix

Job Summary: We are seeking a highly skilled Technical Support Engineer to join our dynamic team in Hyderabad. The ideal candidate will possess robust troubleshooting skills and a solid understanding of DevOps practices. This role will focus on providing technical support, implementing CI/CD pipelines, and automating processes using tools such as Bitbucket, GitHub Actions, Shell Scripting, and Ansible. The successful candidate will be a proactive problem solver with a passion for technology and a commitment to delivering high-quality support.

Responsibilities

• Provide technical support for software systems, ensuring timely resolution of issues.
• Utilize troubleshooting skills to diagnose and resolve technical problems effectively.
• Implement and maintain CI/CD pipelines using Bitbucket and GitHub Actions.
• Develop and execute Shell scripts to automate routine tasks and improve efficiency.
• Utilize Ansible for configuration management and application deployment.




• Collaborate with cross-functional teams to enhance system performance and reliability.
• Document technical processes and create user guides for internal and external stakeholders.
• Stay updated with the latest industry trends and technologies to continuously improve support processes.

Mandatory Skills

• Strong troubleshooting skills with a focus on problem-solving.
• Proficiency in CI/CD practices, specifically with Bitbucket and GitHub Actions.
• Experience in Shell Scripting for automation and process improvement.
• Hands-on experience with Ansible for configuration management.
• Solid understanding of DevOps principles and practices.

Preferred Skills

• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Knowledge of containerization technologies (e.g., Docker, Kubernetes).
• Experience with monitoring and logging tools (e.g., Prometheus, ELK Stack).
• Understa

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