Role: Section Lead_Diagnostics
Location: IBC Knowledge Park, Bangalore
Reporting to: Lead_Field Quality & Diagnostics
Team name: Quality, Customer Quality

About the Team and the Role
The Quality, Customer Quality team at Ather is responsible for ensuring field quality excellence, maintaining service diagnostic operations, and building productive troubleshooting frameworks to improve customer satisfaction.
This role is for a Section Lead_Diagnostics who will supervise the daily diagnostic ticket workflow, drive continuous KPI improvements, build field decision trees, and collaborate with engineering teams for swift technical issue resolutions.

Responsibilities
• Supervise the daily diagnostic ticket workflow to ensure strict adherence to process guidelines, priority metrics, and resolution timelines.
• Monitor emerging field issues and validate resolution quality to prevent recurring defects while converting critical trends into official engineering bugs.
• Consolidate zonal diagnostic data, lead technical town halls,



and periodically update field decision trees to minimize dealer dependency on internal diagnostic teams.
• Assess section technical skill gaps and design and execute structured competency improvement initiatives.
• Serve as the primary point of contact for complex technical escalations, coordinating directly with engineering and warranty stakeholders.
• Track ticket closure efficiency and effectiveness to continuously elevate diagnostic resolution quality.
• Drive continuous improvement across all diagnostic operational KPIs and key performance metrics.
• Lead the development and deployment of field decision trees for new and emerging technical issues.

Experience and Qualifications
• BE / B-Tech in Electrical & Electronics, Software, or Mechatronics.
• 5 to 8 years of relevant experience in Electric Vehicle and battery diagnostics within the automotive OEM (2W/3W/4W) industry.

Must Have Competencies
• Diagnose and resolve Electric Vehicle (EV) system

📌 Section Lead (Bengaluru)
🏢 Ather Energy
📍 Bengaluru