The AI Delivery & Operations Manager is responsible for ensuring the successful operational delivery, governance, and support of the organization's AI and Intelligent Demand (iD) capabilities. This role serves as the operational backbone of the AI & Analytics function, driving agile delivery processes, managing AI use case intake and reviews, coordinating incident response, overseeing platform administration, and ensuring compliance and operational readiness across AI solutions.

Working closely with D&A; Product Owners, IT Infrastructure, Security, Compliance, and Development teams, the AI Delivery & Operations Manager ensures priorities are executed efficiently, risks are identified early, and AI services remain secure, compliant, scalable, and business-focused.

Key Responsibilities

Agile Delivery & Scrum Management
Act as the Scrum Manager for both AI and Intelligent Demand (iD) portfolios, ensuring effective planning, prioritization, and execution of work.

Responsibilities

• Own and manage the AI and iD Jira backlogs, ensuring work items are accurately documented and maintained.




• Facilitate sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Ensure development priorities align with Product Owner objectives and business value.
• Validate that user stories, acceptance criteria, dependencies, and business requirements are sufficiently defined before entering development.
• Monitor sprint progress and proactively identify risks, blockers, and resource constraints.
• Escalate delivery issues, competing priorities, and risks to the Sr. Director of Analytics & AI (AI Chief Product Owner) as appropriate.
• Drive continuous improvement of agile delivery processes and team effectiveness.

AI Use Case Intake, Review & Governance
Own the operational management of the AI use case review process from intake through approval.

Responsibilities
• Serve as the primary coordinator for AI use case submissions across the organization.
• Review proposed us

📌 AI Delivery (Pune)
🏢 Westcon-Comstor
📍 Pune