This hybrid role for an MNC focuses on delivering high quality analysis and operations support in cards and payments with strong reliance on advanced MS Excel skills. The specialist will handle data driven insights process optimization and reporting to enhance customer centric services across finance related workflows while working closely with cross functional teams in a structured environment.
Responsibilities
• Perform daily analysis of cards and payments data using MS Excel to identify trends anomalies and operational gaps that impact transaction accuracy and customer experience
• Prepare detailed reports dashboards and summaries in MS Excel to present explicit insights on payment volumes settlement timelines and exception items for stakeholders
• Support reconciliation of transaction data by validating entries fees and adjustments to ensure financial accuracy and minimize revenue leakage
• Coordinate with operations and technology partners to track issues in payment processing and document them systematically to support timely resolution
• Monitor adherence to internal controls in cards and payments workflows and highlight deviations to ensure compliance with enterprise risk practices
• Optimize existing Excel based trackers and templates by improving formulas formats and structures to reduce manual effort and enhance data reliability
• Assist in root cause analysis of payment disputes chargebacks and reversals by consolidating and reviewing evidence data points and decision logs
• Contribute to process improvement initiatives by documenting current state processes and proposing Excel supported solutions that enhance efficiency and transparency
• Collaborate with finance and accounting teams when required to ensure that cards and payments entries align with ledger postings and reporting standards
• Support day shift operations under a hybrid work model by maintaining timely updates communication and documentation of work progress in shared tools
• M