WHO YOU ARE
We are looking for a motivated and customer-focused leader who is passionate about creating a great shopping experience and developing people. You enjoy working in a fast-paced retail environment and are confident in making decisions, prioritising tasks and supporting your team.

You bring:
•Experience in checkout services, retail or a customer-focused service environment.
•Strong ability to organise and prioritise your own work and the work of others.
•Ability to plan staffing according to customer flow and business needs.
•A customer-first mindset with the ability to understand and respond to customer needs.
•Valuable communication skills and the ability to adapt your communication style to different people.
•Confidence in making decisions and solving customer or operational issues.
•Good analytical and problem-solving skills.
•Computer proficiency and the ability to read and understand written English.
•A collaborative approach and the ability to work effectively with colleagues across different functions.

YOUR RESPONSIBILITIES




As a Checkout Services Team Leader, you will be responsible for ensuring a fast, efficient, accurate and friendly checkout experience for our customers while supporting the business and your team.

You will:

•Lead and support checkout co-workers to deliver a positive payment experience for every customer.
•Ensure the checkout area is well maintained, properly equipped and ready throughout the day.
•Make sure the right number of co-workers are in the right place at the right time, based on customer flow.
•Monitor queues and waiting times and take appropriate action to maintain agreed service levels.
•Support co-workers in resolving customer issues and handle escalated customer needs quickly and positively.
•Ensure accurate payment handling and compliance with cash-handling and security procedures.
Conduct daily spot checks to ensure proper payment and operational accuracy.
•Coach and develop checkout co-workers, building their kno

📌 Checkout Services Team Leader (Bengaluru)
🏢 Ikea
📍 Bengaluru