Hiring: Team Leader – Personal Loans & Insurance Sales

? Industry: BPO
? Location: Mumbai
? Role: Team Leader – Sales
Company Name: Teleperformance
Salary up to 5.5 LPA
6 days working (General Shifts)

Experience
• 2–4 years of BPO/Contact Centre experience
• Minimum 1 year as a Team Leader
• Personal Loans / Insurance Sales experience mandatory

Key Responsibilities
• Manage and motivate a team of Sales Executives.
• Drive daily/monthly sales and revenue targets.
• Monitor and improve Conversion, Productivity, CSAT & AHT.
• Manage Shrinkage, Attrition, Attendance & Adherence.
• Conduct coaching, feedback, huddles, and performance reviews.
• Handle escalations and ensure process & compliance adherence.




• Prepare and track daily/weekly/monthly performance reports.

Key KPIs
Sales | Conversion | Revenue | CSAT | AHT | Shrinkage | Attrition | Productivity | Quality

Required Skills
• Solid sales and people-management skills
• Excellent communication and leadership abilities
• Target-oriented with good analytical and problem-solving skills
• Good knowledge of MS Excel/MIS reporting

Relevant experience in Personal Loans / Insurance Sales is mandatory.

Share your resumes on:
[email protected]

+91 (phone hidden)

📌 Team Lead (Thane)
🏢 TP
📍 Thane