About Exotel

Exotel is the operating system for business communications in emerging markets.
Every day, our platform powers the calls, messages and Voice AI interactions that connect a Bajaj agent to a customer, a Zomato delivery partner to a household, a HDFC banker to a borrower, and a Bolna voicebot to millions of end users.
We process billions of minutes and messages annually across India, Southeast Asia, the Middle East and Africa. We are the substrate underneath one of the fastest-scaling contact centre and Voice AI ecosystems in the world.

Own the largest surface we run

Voice powers thousands of enterprise deployments including HDFC, RBL and international BFSI accounts, and sits underneath the fastest-growing segment of our business: Voice AI.
It is also the most complex product surface we operate — ExoML APIs, the voice platform, throttling and traffic management, LeadAssist, recording infrastructure, K8S-based enterprise deployments and real-time telephony reliability across geographies.
This role is the product owner for that surface.
You define what gets built,



why it matters and how success is measured, in close partnership with our Engineering leadership and the go-to-market team.
If you want an workplace where technical depth is respected, product craft is expected, and the roadmap has real revenue and enterprise weight behind it, this is that seat.

What You Will Own

• Platform strategy and roadmap - outcomes, sequencing, and trade-offs across a 12–18 month horizon. Build ground-up product stories from customer signals, QBR data, competitive analysis and platform reality. You are not processing inbound requests.
• Platform APIs and payload surface — including AMD, recording status callbacks, disconnectedBy, throttling APIs, and the next generation of programmable platform primitives.
• Enterprise platform deployments
• Cross-product platform integrations - with platformbot, CQA, contact centre, and streaming.
• The developer and enterprise custo

📌 Senior Technical Product Manager (Bengaluru)
🏢 Exotel
📍 Bengaluru