Role Description
We are seeking a Customer IAM Engineer with hands-on experience in customer authentication and access management solutions. The role involves implementing, supporting, and troubleshooting authentication, federation, and single sign-on (SSO) integrations while working closely with application, infrastructure, security, and operations teams. The ideal candidate will have solid expertise in Customer IAM / Authentication & (IBM Security Verify Access/ISVA OR Ping Identity) and experience supporting enterprise authentication environments.
Key Responsibilities
• Implement and support customer authentication solutions using IBM Security Verify Access/ISVA OR Ping Identity platforms.
• Configure and maintain authentication policies, access policies, session management, and web access management capabilities.
• Integrate applications for customer authentication, federation, and single sign-on (SSO).
• Support federation integrations with external identity providers and business partners.
• Develop and modify authentication workflows, mapping rules,
and identity attribute transformations.
• Integrate IAM platforms with enterprise directories, applications, databases, APIs, and downstream systems.
• Troubleshoot authentication, SSO, session, certificate, token, and application access issues.
• Support platform upgrades, patching activities, certificate renewals, vulnerability remediation, and environment maintenance.
• Participate in application onboarding, requirements analysis, solution design, testing, deployment, and production support activities.
• Manage incidents, problems, and changes related to authentication and access management services.
• Collaborate with application, infrastructure, security, network, and vendor teams to resolve complex authentication issues.
• Maintain operational documentation, technical procedures, and knowledge-base articles.
Required Skills
Proficient
• Customer IAM / Authentication & (IBM Security Verify Access/ISVA
📌 Customer IAM Engineer (Chennai)
🏢 UST
📍 Chennai