About JUSTO

Established in August 2019, JUSTO is a dynamic real estate solutions company driving innovation and growth. With a robust team of over 500 professionals, we empower developers to transform their vision into reality. Our tailored strategies maximize value for both developers and end-users. Our proven track record includes delivering over 9,000 units, generating sales exceeding Rs. 6,000 crores. Currently executing projects worth Rs. 3,500 crores, with a promising pipeline of Rs. 17,000 crores, we’re rapidly expanding our footprint across Mumbai, Navi Mumbai, Pune, Bhubaneswar, Kolhapur, Aurangabad, and Nashik. Our approach is rooted in three core principles: providing expert Advice, we help Create cutting-edge products, and Nurture long-term partnerships. This, combined with our unique blend of technology and personalized service, positions JUSTO as a leading offline-to-online real estate platform.

Job Title: Asst Manager / Manager

Job Role: CRM

Location: Pune (All Areas)

Experience: Minimum 2-6 years

Reports to: CRM Head

About The Role





The CRM (Customer Relationship Management) Manager will play a pivotal role in ensuring superior customer satisfaction through proactive engagement and seamless coordination. This role focuses on managing the complete customer lifecycle, from onboarding to post-possession services, while maintaining high service quality standards and ensuring adherence to company policies and ensuring billing to be raised on time along with disbursements.

Key Responsibilities

Customer Engagement & Relationship Management

Build and maintain strong relationships with the assigned customer base, ensuring consistent and personalized engagement throughout the customer lifecycle.

Plan and execute "wow moments" at significant stages like onboarding, agreement signing, and handover of possession.

Conduct welcome calls and emails within 24 hours of booking to provide booking-related information and gather feedback.

Customer Service & Qu

📌 Customer Relationship Manager (Pune)
🏢 Justo RealFintech
📍 Pune