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Key Responsibilities:
- Complete Ownership of existing accounts
- Periodic Meetings with all customers in the portfolio
- Ensure Retention rate of 85% and upwards on the existing account base
- Daily reporting of all sales activity
- Relationship building with Corporates and signing MOU’s with them for Self-Ratings / Corporate Profiling / Sectoral Study Reports / Business Information Reports / D-U-N-S Verified Reports etc
- Ensuring Upsell of ESG Reports to all customers in the portfolio
- Identifying Market Research opportunities in the existing accounts and build pipeline of the same
- Ensuring timely renewal of all the existing accounts while maintaining service levels and escalations both internally and externally
- Ensure Bundled sales of D-U-N-S Registered & ESG Registered in existing accounts
- Responsible for the overall Accounts Receivables in the respective regions
- Provide industry updates at regular intervals and maintaining a constant relationship with the existing customers through courtesy meetings
- Ensure process adherence at all times and error free timely delivery of projects
- Liaising with the operations team for a smooth delivery of the end product and ensuring the service expectations of the customers are met
- Maintaining the data / client contact details in appropriate data warehouses hygienically
- Progress Reviews and Forecasting Reports are filed periodically as required by the management
- Regular update of all the activities in t