Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Five9 Studio engineering team drive the realization of practical AI solutions for the contact centre workplace. Our existing Studio product stack is built on Laravel Framework-PHP, Python and Vue.js technology deployed in private and public clouds. We leverage the latest cloud AI services such as OpenAI, Google Speech and Dialogflow, Deepgram, IBM Watson and Wellsaid and integrate into Five9 wider well-developed microservices platform.

Our vision for practical AI involves equipping contact centre agents, supervisors and managers with user interfaces that guide and summarize their work, identify points of coaching and support,



and fully automate routine interactions. This latter part is the focus of the Studio Engineering team, enabling our customers to create and tune implementation of AI agents into their voice and digital channels for their end-customer self-service and steering to best agent.

Role purpose

The purpose of this role is to build and lead a team of developers and quality assurance that will design, develop, and maintain software solutions and drive the implementation of best practices in continuous integration, continuous delivery and service ownership within a fast-paced environment.

This role requires a hands-on approach and while it spends some time undertaking development, it will ultimately contribute to delivering exceptional customer experience.

How you contribute
- Lead and mentor a team of software development engineers responsible for designing, implementing, monitoring and tooling our cloud services.
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📌 Director of Engineering (Bengaluru)
🏢 Five9
📍 Bengaluru