KEY DUTIES AND RESPONSIBILITIES

Client focus

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Collaborates with clients to:

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prioritize business needs

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define current vs. future state processes

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monitor and measure outcomes

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Proactively consult and assist clients on ways to improve business processes through technology enabled solutions, responding quickly and effectively to urgent situations, and extracting value from transactions.

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Provide technical guidance and support for the following HR processes: Core HR, Payroll, Perks, Absences, Compensation, Recruiting, Interfaces and Reports.

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Assist in the creation and maintenance of the Knowledge Base documentation and FAQs as needed.

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Partner with business leadership and Support Team Lead to prioritize support and adapt as needed to ensure success.

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Work with diverse internal customers globally across different time zones to identify ways to enhance, streamline, and improve system adoption to ensure high customer satisfaction.

Technology focus

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Understand the cloud architecture and design for leading the overall technical development

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Provide technical design and development of all technical components.

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Provide validation of technical design.

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Confirm unit testing of reports, interfaces, data conversion and extensions (workflow, triggers, forms, etc.)

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Participate in cross-training to ensure long term solution sustainment

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Identifying opportunities for efficiencies in work process and innovative approaches to completing scope of work.

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Function as a subject matter expert for assigned technologies by providing the expertise needed to assist clients in making strategic product decisions considering the intersections of business, technology, and user experience.

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Responsible for accuracy of data, content, application and data security for assigned technologies

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Facilitates business and technical requirements to connect business needs with technology enabled solutions

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Assists with ensuring system updates, maintenance, and imp

📌 Senior Associate- Oracle HRIS (Bengaluru)
🏢 Grant Thornton INDUS
📍 Bengaluru