Job Description:
Job Title: Client Service Analyst, AS
Location: Mumbai, India

Role Description
Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory framework.

What we’ll offer you
As part of our adaptable scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

Your key responsibilities
- Provides support to clients on all day-to-day,



service-related queries applying the highest standards for Fund accounting and custody related transactions.
- Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines;
- Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for clients.
- Coordinates and aligns closely with offshore Implementation Team.
- Provides technical support for electronic banking platforms and self-service apps.
- Escalates issues to onshore teams in timely manner to manage client expectation & relationship.
- Escalates issues with respective L2 / L3 support teams if needed.
- Work closely with onshore teams on E2E procedures and processes.
- Prepares and provides MIS reports, internally / externally.
- Contributes to Continuous Improvement activities leading to op

📌 Client Service Analyst, AS (Mumbai)
🏢 Deutsche Bank
📍 Mumbai