The Desktop Support Engineer will be responsible for handling technical issues related to desktops, basic server systems, and network configurations. The ideal candidate will have a solid foundation in IT support, excellent problem-solving skills, and the ability to communicate effectively with non-technical users.

Responsibilities:
- Provide first-line support to internal employees and external clients for all desktop-related issues.
- Install, configure, and troubleshoot desktop systems, applications, and peripherals.
- Assist with the maintenance and administration of Windows servers and desktops.
- Support network configurations, including routers, switches, firewalls, and VPNs.
- Ensure security updates and patches are applied in a timely manner.
- Manage user accounts and permissions in accordance with company policies.
- Document technical issues and solutions in the company's IT helpdesk system.
- Coordinate with the IT team to ensure rapid resolution of IT issues.
- Conduct regular system backups and perform recovery procedures when necessary.




- Provide training and support to users on new hardware and software deployments.

Requirements

Qualifications:
- Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2+ years of experience in a desktop support role, ideally supporting both internal and external clients.
- Strong knowledge of Windows operating systems, Microsoft Office applications, and other common desktop software.
- Experience with basic server administration and network infrastructure management.
- Familiarity with IT security practices and anti-virus software.
- Excellent troubleshooting skills and a solid customer service orientation.
- Good communication skills and the ability to explain technical details to a non-technical audience.

Desirable Skills:
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
- Experience with helpdesk or IT service management softw

📌 Desktop Support Engineers (Chandigarh)
🏢 Allengers Infotech
📍 Chandigarh