Country
India
Detailed JD (Roles and Responsibilities)
Job Description:
Qualifications Basic
- At least 4 years of experience in supporting Cisco Contact Center infrastructure comprising of Cisco UCCE, Cisco CVP, Cisco VVB, VXML Gateways, Cisco Voice Gateways
Preferred
- At least 4 years' experience working with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data.
- Experience in Design, develop, and implement Cisco on-prem Contact Center
- Knowledge of Day-2 support model
- Knowledge in API integrations, Bots and Conversational IVR
- Excellent Analytical and Communication skills
- Ability to work in team in diverse / multiple stakeholder environment.
- Experience and desire to work in a Global delivery workplace
- Ready to work in shifts
Total Experience
8 Years
Relevant Experience
4 Years
Work Location
Bangalore
WFO / WFH / Hybrid
Hybrid
Vendor Rate in currency of Work Location
8,000 INR/Day - depending on the candidate's experience.
Contract duration (in months)
6 Months
Shift Details (Time)
General (Should be ready to work in shifts)
Notice Period (Availability)
Immediate - 30 days
Candidate Tracker Format (Mandatory)
Please ensure all submissions follow this format strictly:
Candidate Tracker
ECMS REQ ID/ Unique ID
Profile Submission Date
Vendor Email ID
Title
Candidate Name
Phone No
Email
Notice Period
Current Location
Location applying for
Total Experience
Relevant Experience
Skills
Vendor Quoted Rate
Interview screenshot
Visa Type
Agreed for Full time/Subcon
If ex-Infy (provide the Employee ID)
Best regards,
Sarath Krishna
M: +91-(phone hidden)| Bengaluru DC |
From: Sarath Krishna
Sent: Friday, November 7, 2025 2:05 AM
To: Sarath Krishna
Cc: ECMS.screening ; Radhika S04 ; RUPESH SINGH
Subject: Request 544840 - ENGNE - Cisco Contact Center Specialist - India
Importance: High
Note: Vendors in BCC intentionally
Please do not change
📌 ENGNE - Cisco Contact Center Specialist (India)
🏢 Clifyx
📍 India