Risk Manager who drives contact elimination governance, escalation analytics, and operational reporting for REs-Q's STEER team. Owns independent data analysis to validate program impact, builds accountability mechanisms for partner team commitments, and translates escalation pattern data into actionable risk intelligence.
This is not a passive reporting role. The RM owns the analytical rigor that holds partner teams accountable for reducing contacts, validates whether interventions are working, and surfaces emerging risks through data before they become operational problems.
Key job responsibilities
Work on the contact elimination governance framework: validate partner team roadmaps against OAS targets, conduct independent impact analysis, monitor intervention effectiveness, and escalate when commitments are missed
Perform root cause analysis on volume trends, identifying systemic drivers, upstream ownership gaps, and defect patterns.
Develop data-driven accountability mechanisms: joint data validation processes, formal agreement documentation,
active monitoring of timing and impact against committed ECDs
Present data-backed risk assessments, gap analyses, and program recommendations to senior leadership
Build and maintain analytical models that measure contact reduction attribution (distinguishing organic decline from intentional intervention)
Create operational reporting for leadership (WBR/MBR/QBR): metrics narratives with vectors, comparison context, and causal analysis
Partner with science teams to validate AI/automation impact on contact volumes.
Define and instrument success metrics for STEER programs (contact elimination rate, governance compliance, reporting accuracy, DA%)
A day in the life
Start day reviewing dashboards and partner team progress against committed ECDs. Identify which initiatives are on track, slipping, and which have stalled without explanation. Validate whether a recently launched item is actually reducing contacts or just displ
📌 Risk Manager II (India)
🏢 Amazon
📍 India