Description
Job Summary:
We are seeking a high-caliber Network Support Engineer with advanced, hands-on experience in IP/Ethernet networks, core-layer fault diagnosis, and complex infrastructure troubleshooting. The ideal candidate will possess a strong background in Tier 2/Tier 3 support within a telecom-grade NOC setup, demonstrating the technical maturity required to handle complex network isolation, core hardware replacements, and critical incident management.
Key Responsibilities by Category:
Experience Level (SA/APM & PM)
- 5–10 years in Network Operations within Telecom or ISP environments.
- Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.
Customer Circuit Support
Provide Tier 2/3 support for escalated network and customer incidents.
- Communicate directly with enterprise customers, offering timely updates and resolutions.
Network Equipment Support
- Configure, install, and maintain network devices (Routers, Switches, NIDs).
- Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian.
Hardware Lifecycle Management: Execute and oversee critical hardware interventions, including the replacement of core routers, line cards, and associated network components
Protocol Troubleshooting
- Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG.
- Utilize CLI and SNMP-based tools for analysis and troubleshooting.
Fiber Testing & Diagnostics
- Conduct RFC 2544 testing and validate network throughput.
- Assist field engineers with OTDR testing for fiber faults.
NOC Monitoring & Escalation
- Monitor alarms and performance metrics in a 24x7 NOC setting.
- Escalate complex issues to senior engineering teams or external vendors.
Technical Escalation: Efficiently manage the escalation matrix, liaising with senior engineering architecture teams or third-party vendors for critical hardware and software anomalies
Documentation & Reporting
- Log diagnostics, resolutions, and RCA in
📌 Associate Process Manager (Mumbai)
🏢 eClerx
📍 Mumbai