Description:
About the Role
SuccessFactors Time Tracking Consultant – Support Project Job Description
- Role overview
- Provide ongoing application support, administration, and continuous improvement for SAP SuccessFactors Time Tracking, including Time Sheet and Clock In Clock Out, integrated with Employee Central and downstream payroll systems
- Ensure secure operations through incident resolution, configuration maintenance, release management, and adoption of SAP Best Practices for Time Tracking, with a focus on production support rather than greenfield implementation
- Key responsibilities
- Application operations and incident management
- Triage, analyze, and resolve production issues across Time Sheet, Time Valuations, Time Types/Groups, Work Schedules, Holiday Calendars, and Time Profiles; use Admin Center and related tools to validate and correct configurations and data
- Use Check Tool to identify users eligible for and using Time Tracking functions (for example, Clock In Clock Out, time collectors, single-record approvals, grace rounding)
and remediate gaps found in checks
- Manage Clock In Clock Out operational issues: time event intake from web/mobile or terminals, event classification via Time Event Types, CICO Groups, validation and pairing outcomes, and workflows for manual corrections or deletions when terminals fail
- Own SAP Support incident process for Time Sheet/Time Tracking, applying SAP's Time Sheet FAQ guidance for repro steps, screenshots, RBP checks, configuration extracts, and recalculation notes before opening tickets
- Configuration maintenance and small enhancements
- Maintain and adjust Time Valuations and Time Type Groups to reflect policy changes (overtime tiers, cross-midnight handling, scheduled time categories, grace rules, containers/collectors, single-record approval) following SAP configuration guides and KBAs
- Maintain role-based permissions for employees, managers, admins, and approval roles for Time Tracking, Time Sheet, an
📌 SAP SucessFactor (India)
🏢 Clifyx
📍 India