03 Oct
|
TestHiring
|
Mumbai
Customer Support – Voice Process
Handle inbound and outbound customer calls professionally.
Resolve customer queries, complaints, and service requests efficiently.
Provide accurate information regarding products and services.
Maintain high levels of customer satisfaction and service quality.
Document customer interactions in CRM systems.
Escalate complex issues to relevant teams when required.
Meet productivity, quality, and compliance metrics.
Follow company policies and process guidelines.
Requirements
Required Skills
Customer handling skills
Communication skills
Sales and persuasion skills
Problem-solving ability
CRM handling
MS Office basics
Multitasking ability
Time management
Qualifications
Qualification
Graduate in any discipline preferred.
Undergraduates may be considered depending on process requirements.
12th pass candidates may be eligible for selected processes.
📌 Copy of Hexaware technology (Mumbai)
🏢 TestHiring
📍 Mumbai