We're calling all rule-breaker and risk-taker Consultants who see the world differently and are bold enough to reinvent it. Come, transform with us.

The CRM Technical Consultant will serve as the internal CRM system's technical SME and system administrator. The individual will be in charge of the internal CRM platform's development and maintenance. The ideal candidate will be well-versed in Zoho CRM Modules, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, CRM solution file management, security model, and user interface development. Project management and Support Service Management will be part of responsibilities.

The ideal applicant is detail-oriented and capable of managing and prioritizing many requests from a significant user base. The perfect applicant will have extensive CRM experience in all technical and functional areas and positive BI skills.

Essential Responsibilities and Duties
- Should have a working understanding of Marketing, Sales, Help Desk and Web Site management via Zoho CRM




- Understanding of software development methodologies, development processes and Implement Changes.
- CRM Portal Configuration as per Business Users requirement.
- Ability to analyze, understand, troubleshoot and effectively communicate functional details to end-users and management
- Gathering and documenting business processes and requirements for the system, either leading or participating in design and architecture sessions with key business users.
- Creating a model of the business's organizational process using the CRM system, related customizations, and reports.
- Advising business users on CRM, development, and integration best practices
- Balance the demands and requirements of business users with technical limits.
- Creating technical specs for upcoming projects
- Preparing specifications for our Live Services team in other countries, as well as assisting with the completion, testing, and deployment

📌 CRM IT Consultant (Lucknow)
🏢 eCMS Live
📍 Lucknow