About GoldenSource (https://www.thegoldensource.com)

GoldenSource International is a fast growing FinTech firm and a leader in
data management software solutions for the financial services sector.
Headquartered in Recent York, GoldenSource also has key offices in London, Milan
and Mumbai, with more than 400 staff worldwide. Having been acquired in 2022 by
private equity firm Gemspring, GoldenSource is in an exciting phase of
investment and rapid growth. GoldenSource offers an international working
environment, a positive corporate culture, the opportunity of professional
development and attractive employee benefits.

Industry Recognition: GoldenSource consistently receives industry recognition
and awards for a wider range of capabilities than any other firm in our space.
The awards include Best Data Management Platform and Best Cloud-Based Data
Management Solution.

Job Description

As an application support analyst, we are seeking someone who is passionate
about solving problems through innovation and engineering practices.





We embrace a culture of experimentation and constantly strive for improvement
and learning. You’ll work in a collaborative, trusting, thought-provoking
environment—one that encourages diversity of thought and creative solutions
that are in the best interests of our customers globally. You will identify
opportunities to improve support quality and efficiency through automation and
tool implementation/configuration.

This role is a combination of production support and process improvement and
efficiency within the global team for the services we provide and tools we
utilize.

Primary responsibilities and accountabilities

* End to end troubleshooting application issues and alerts – standard L0/L1
support
* Basic service requests like file movements, job reruns etc.
* Alert reduction, rationalisation and standardization
* Job execution, configuration and optimisation
* Code deployment
* SLA upkeep and timely acknowledgments of issues
* Managing runb

📌 Application Support Analyst (Mumbai)
🏢 Application Support & Application Deployment
📍 Mumbai