Role Overview:
The OTC Senior Analyst is responsible for leading cash collection and dispute resolution activities for a defined portfolio of key customers. The role involves managing complex customer accounts, resolving escalated issues, ensuring solid stakeholder communication, and supporting key decision‑making within the Order‑to‑Cash (OTC) cycle. The Senior Analyst drives improvements in cash flow, reduces overdue balances, and supports high‑quality internal and external customer relationships through timely dispute resolution and proactive account management. This role also provides coaching to junior team members and contributes to continuous process excellence.
Duties and Responsibilities:
1) Collections & Dispute Operations:
• Manage assigned key customer accounts end‑to‑end, taking full ownership of collections and dispute resolution activities.
• Collaborate with Cash Application and Billing teams to maintain a complete and accurate view of customer account activity.
• Prepare accurate cash collection forecasts, assess risks, and escalate issues proactively.




• Review past‑due and current‑due items using the HRC tool and initiate targeted follow‑up actions.
• Secure and maintain “Promise to Pay” commitments within HRC, ensuring timely updates and follow‑through.
• Interact with customers via email, portals, and HRC to negotiate payments, resolve issues, and clarify invoice details.
• Take appropriate action to resolve unpaid balances, minimize overdue, and reduce aging.
• Manage overdue receivables using the HRC Collections Workflow; lead actions to improve collection efficiency.
• Monitor broken promises and escalate issues according to established escalation channels.
• Gather remittances from customers and collaborate with Cash Application to ensure accurate payment matching.
• Prepare AR reporting (aging, forecasting, portfolio performance) and present insights during stakeholder calls.
• Implement Lean/continuous improvement projects within OTC to st

📌 Senior Collection Analyst (Pune)
🏢 IND Versigent Components India Private
📍 Pune