Company Description: TrueNorth DMC is a destination management company specializing in comprehensive ground handling and destination services across the United States, Canada, and North America.
We work with international tour operators, travel agencies, corporate groups, and travel partners to deliver seamless FIT, Group, MICE, and customized travel experiences. Our services include hotels, transportation, sightseeing, attractions, restaurants, guides, airport transfers, group movements, and complete destination management.
We are looking for an experienced Senior Operations Manager to lead and strengthen our U.S. operations team.
Position OverviewThe Senior Operations Manager will be responsible for overseeing the end-to-end execution of group tours, FIT bookings, MICE movements, and customized travel programs throughout the United States.
This is a hands-on leadership role requiring strong destination knowledge, supplier relationships, operational planning, problem-solving abilities, and the ability to manage multiple groups simultaneously.




The ideal candidate should have robust experience working with a DMC, receptive tour operator, inbound tour operator, or travel company handling U.S. ground operations.
Key ResponsibilitiesTour & Group Operations• Manage complete ground operations for leisure groups, FIT travelers, MICE groups, and customized programs across the United States.
• Review finalized itineraries and ensure all operational components are booked and reconfirmed.
• Coordinate hotels, transportation, restaurants, attractions, guides, airport transfers, activities, and other ground services.
• Prepare detailed operational files, movement sheets, vouchers, rooming lists, manifests, and supplier confirmations.
• Monitor groups from arrival through departure and ensure smooth execution throughout the tour.
• Manage multiple departures and operational files simultaneously.
• Ensure all services are delivered according to the confirmed itinerary, quality sta

📌 Sr. Operations manager (Mumbai)
🏢 truenorth dmc
📍 Mumbai