Job Description Summary
The Sr Director – SaaS Analytics & AI will lead the strategy and execution of data-driven decision making, intelligent automation, and business performance optimization across the global software and subscription portfolio. This role serves as the end-to-end owner of analytics, AI solutions, and workflow automation supporting the full subscription lifecycle — including onboarding, usage insights, renewals, retention, lifecycle value optimization, and forecasting.

Software and Subscription digital transformation is one of the key priorities for the company and as a key member of the program team, this role will drive digital thread integration across software subscriptions, deliver advanced AI and analytics solutions, and support pre-sales demos and pilots to showcase data-enabled capabilities to business partners and customers.

Job Description
Roles and Responsibilities
1. Subscription Analytics & AI
• Lead the design and delivery of analytics for subscription lifecycle KPIs including ARR/MRR, churn, retention, expansion, usage, and cohort performance.




• Build predictive models for churn risk, upsell propensity, usage intelligence, and renewal forecasting.
• Create executive dashboards and automated reporting that support strategic decisions and portfolio reviews.
• Drive customer segmentation and behavioral insights to support targeted retention and engagement strategies.
• Integrate AI models seamlessly in Analytics to provide required insights for target persona.

2. Subscription Process Automation & Optimization
• Architect and implement automation solutions across subscription processes — onboarding, provisioning, renewals, invoicing, entitlements, and customer communications.
• Identify high-value automation opportunities using process intelligence and workflow analysis.
• Partner with IT and platform teams to deliver scalable automation using appropriate technical solutions.
• Reduce manual effort and cycle times while improving accu

📌 Senior Director (Bengaluru)
🏢 GE Healthcare
📍 Bengaluru