Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Operational Analyst
Purpose of the role
In this role, you’ll support Digital Platforms Operations through vendor management, governance and control activities, and data-led operational intelligence. You’ll help improve visibility of outsourced capabilities, customer journeys and friction points, while supporting risk oversight, monitoring MSIIs and producing high-quality governance reporting and ad-hoc analysis.
Supporting 35 markets and up to 20 million customers daily across Mobile Platform, Agile Experience Platform and Security Platform,



you’ll run key operational activities end to end, provide executive-ready insights and drive actions through to closure across multiple stakeholders. You may also provide occasional administrative support to maintain leadership office continuity.
In this role, you will be:
• Help run vendor governance activities (planning, performance updates, risks/controls) and support regular service reviews.
• Keep contract administration on track (OneTPM updates, renewals/funding, POs raised on time) and follow up actions to closure.
• Support dashboards that show customer journey performance and key issues (e.g., drop-offs, errors, service performance) for leadership reporting.
• Work with product/technology teams to pull data, spot trends, and summarise insights that help prioritise investment.
• Track MSIIs (status, evidence, risks/issues) and escalate blockers where needed.
• Help prepare simple

📌 Operational Analyst (Bengaluru)
🏢 HSBC
📍 Bengaluru