Your Job

As a Technical Support Specialist at Koch, you will be responsible for providing a consumer-focused service leveraging your passion for IT. You will be empowered to innovate and challenge the status quo to provide enterprise-wide solutions. This role provides both hands on and remote support of complex issues within the enterprise of Koch Industries. The Technical Support Specialist will be part of a global team that supports all the users of the business units of Koch

Our Team

You will be part of the Koch Global Services Customer Support organization, supporting users across multiple Koch business units globally. The team partners closely with Service Desk, infrastructure, and application support teams to deliver reliable, efficient, and consumer-focused technology services. Our environment is team-orientated, welcome to challenging status quo; both operational and innovation focused. It will provide you with an opportunity for career advancement internally based on your skills, talents & aspirations.



You will also receive exposure to and ability to gain better understanding of our Koch Companies.

What You Will Do

• Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access
• Hands on experience on Installation, configuration and troubleshooting Office 365 products, VPN, wireless, mobility
• Troubleshooting issues related to hardware, network connectivity, printers, and software applications.
• Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions
• Handling recent software standard exception requests.
• Coordinating with service providers to solve other IT infrastructure issues.
• Ensure compliance with all Koch policies & procedures in all related areas.
• Troubleshooting for known errors and workarounds
• Provide guidance based on documented IT policy and procedures.
• The administration of business specific applications.

Who You Are (Basic Qualifications)

• 4+ years of e

📌 Technical Support Specialist (Bengaluru)
🏢 Koch
📍 Bengaluru