About The Role

We’re looking for an Agent QC to audit our AI agents across calls and conversations, identify issues, and build test cases to improve agent quality continuously.

What you’ll do

• Audit calls, transcripts and agent actions for accuracy and quality
• Identify and categorise issues, edge cases and failure patterns
• Create and run test cases for different agent workflows
• Track recurring issues and work with Product/Engineering to resolve them
• Help build quality benchmarks and evaluation processes for our AI agents

What we’re looking for

• 1–3 years in data labelling, call auditing, BPO/call centre QA, operations, or similar roles
• Strong attention to detail and ability to spot inconsistencies
• Good written communication and documentation skills
• Comfortable working with high volumes of calls/data
• Basic understanding of QA, testing or test cases
• Curiosity about AI/LLMs/conversational AI is a bonus

The ideal person is detail-obsessed, positive at spotting patterns, and enjoys breaking things to figure out what’s wrong.

📌 AI Agent QC (Bengaluru)
🏢 Ringg AI
📍 Bengaluru