Role Description

We are looking for an Identity & Access Management (IAM) Operations Engineer to join a 24/7 infrastructure services operations team responsible for incident management, problem investigation, operational support, and proactive maintenance. The role requires hands-on experience providing L2 Support for Azure AD OR Entra ID OR Okta OR SailPoint OR OIM OR ForgeRock environments and troubleshooting authentication and access-related issues involving SAML, OAuth, and OIDC technologies.

Key Responsibilities

• Provide technology operations support during assigned shifts in a 24/7 production workplace.
• Support and administer Azure AD OR Entra ID OR Okta OR SailPoint OR OIM OR ForgeRock platforms at the L2 Support level based on operational requirements.
• Investigate, troubleshoot, and resolve incidents related to identity, authentication, and access management services.
• Analyze and resolve authentication issues involving SAML, OAuth, and OIDC integrations.
• Handle incident, problem, and change management activities in accordance with established operational processes.




• Document incidents, root cause analyses, resolutions, and operational activities following defined standards.
• Collaborate with cross-functional teams to address customer issues and maintain service availability.
• Perform proactive maintenance and operational checks to ensure system stability and high uptime.
• Adhere strictly to change control, escalation, and operational governance procedures.
• Engage with end users and stakeholders to ensure timely issue resolution and customer satisfaction.
• Participate in shift rotations, on-call schedules, weekend support, and holiday coverage as required.

Required Skills

Proficient

• ("Azure AD" OR "Entra ID" OR Okta OR SailPoint OR OIM OR ForgeRock), L2 SUPPORT

Intermediate

• ("SAML" AND ("OAuth" OR OIDC))

Experience

• 3+ years of experience working with at least one of the following IAM solutions: Azure AD OR Entra ID OR Okta OR

📌 IAMsupport (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram