Requisition Number: 105605
Engineer III - Sr. Technician Network
Location: The role will be a hybrid position, Delhi NCR, Hyderabad, Bangalore, Pune
Shift: US Aligned hours- Night shift

Insight at a Glance14,000+ engaged teammates globally$8.2 billion in revenue in 2025Certified as a Excellent Place to work in 9 Countries in 2025Fortune 500 Company (No. 447) in 2025Received 25+ industry and partner awards in the past year

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

Job Summary:

Senior Technicians are primarily expected to participate in ITIL processes Incident, Request, and Change.Senior Technicians are expected to resolve 80% or more, of all incidents assigned to them,



without requiring escalation to higher level resources.Senior technicians are expected to conduct all business communications in English including verbal and written.

Roles and Responsibility:

Relevant familiarity with NOC systems and tools such as ScienceLogic, ServiceNow.Cisco IOS and CLI, Aruba Central, FortiManager, Cisco Meraki, Cisco Umbrella, Cisco ISE, Palo Alto Prisma, Cisco Catalyst Center Manager, and similar enterprise vendor toolsets.Has relevant associate-level certification (CCNA or equivalent), working towards professional level certification.Senior Technicians will have seat adherance requirements, and will be expected to maintain immediate availability to answer inbound calls from clients calling to report or follow up on new or existing tasks and tickets.Senior Technicians will be expected to successfully prosecute work, in order of priority, while adhering to committed service level agreements.Senior Technici

📌 Engineer III (Hyderabad)
🏢 Insight
📍 Hyderabad