About the role
We are seeking a proactive and skilled Production Support Engineer to join our IT operations team. In this critical role, you will be responsible for overseeing and managing incidents related to our engineering and production environments. The successful candidate will play a key role in ensuring the stability and reliability of our production systems by coordinating and resolving incidents in a timely and efficient manner, working closely with Software Engineers, Infrastructure, and Support teams to triage, diagnose, and resolve technical issues in real time

What you'll do
Application Monitoring & Incident Management
• L2/L3 Incident Response: Triage, investigate, and resolve production bugs, system outages, and customer-impacting issues within SLA guidelines.
• Proactive Monitoring: Monitor engineering and production system performance, application metrics, and server logs using tools like Datadog.
• Root Cause Analysis (RCA): Lead post-incident write-ups and collaborate with developers to design long-term fixes to prevent recurring incidents.





Technical Operations & Maintenance
• Deployment & Releases: Assist with blue-green deployments, hotfixes, and scheduled production maintenance windows.
• Workplace Management: Maintain high availability across production, staging, and disaster-recovery (DR) environments.
• Database & Data Fixes: Execute safely managed SQL queries, data migrations, or manual record reconciliations when required.

Automation & Process Improvement
• Automation: Write scripts (Bash, Python, PowerShell) to automate repetitive operational tasks, log parsing, and monitoring alerts.
• Runbook Documentation: Create, update, and standardize operational runbooks, escalation matrixes, and troubleshooting guides.

Qualifications
Required
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline (or equivalent practical experience).
• Experience: 3+ years in a Production Support, Site Reliabilit

📌 Production Support Engineer (India)
🏢 Luma Financial Technologies
📍 India