Job Description
Basic Information on RoleJob TitleArea Operations ManagerDate:
Circle/CorporateCircleWritten by:
Function Name:OperationsApproved by:
(Job Holder)
Sub-Function Name:Field OperationsApproved by:
(Immediate Superior)
Reports to:Circle O&M; HeadReported by:Field Support Engineers01Section One: Job PurposeSummarise in one statement why your job exists; and how it contributes to the overall mission/objective of the organizationEnsure reliable and compliant tower operations by overseeing site uptime, safety standards, energy management, and maintenance activities across the assigned area. Manage stakeholders and partners to optimize operational costs, maintain service levels, and support consistent customer satisfaction.02Section Two: Principal AccountabilitiesList the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results (List in order of decreasing order of importance)Sr. NoExpected End ResultsMajor Activities1Environment,



Safety and Health Compliance1.Build and reinforce a solid safety culture across all sites.
2.Monitor safety compliance and ensure adherence to all safety guidelines and procedures.
3.Ensure identification of safety training needs to meet compliance requirements.
4.Manage external environmental risks, identify potential challenges in the area, and develop actions to mitigate them.2Stakeholder Management1.Engage with community members, landowners, local administration, energy backup officials, and other stakeholders to build relationships and secure support for resolving site issues.
2.Ensure customer expectations are met by aligning on requirements and resolving concerns proactively.
3.Manage partners by tracking and monitoring their performance to ensure service delivery as per defined service level agreements.
4.Liaise with internal stakeholders for requisitions, work orders, and services to ensure timely closure and site support.
5.Secure timely customer

📌 Circle Operations (Kolkata)
🏢 Indus Towers
📍 Kolkata